Execution teams must then figure out how to avoid out-of-stocks, OTIF fines, unsaleable inventory, damaged relationships and other potential costs when things don’t go according to plan. Firefighting and scrambling to prevent problems is common.
However, that’s not always the case. Some respondents reported spending just a few hours a week or less in frenzied firefighting – we call them the relaxed responders. Their experience contrasts in important ways with that of another group, who we’ve termed the stressed suppliers. These supply chain professionals devote 25% or more of their time every week to this frustrating activity.
The differences between these two groups point to strategies you can use to reduce firefighting efforts and increase supply chain responsiveness.