Abby Carruthers, Director of Product at Alloy.ai, shares her journey from customer success to product leadership, highlighting the company’s supportive culture, passion for problem-solving, and commitment to career growth. Read how Alloy.ai fosters both innovation and opportunity.
Passion, People, and Problem-Solving: Why Abby Carruthers Loves Working at Alloy.ai
Hi Abby! To begin, what is your favorite thing about working for Alloy.ai?
One thing is definitely people. There’s a lot of passion to figure out the things we’re working on to support each other. Everybody’s so supportive, and they actually care. Second thing is the problems. I’m a bit of a nerd, and I like tricky technical, mathematical problems. I bounce around from topic to topic, which sometimes is stressful, but I really enjoy that.
Tell me a little about your career trajectory here?
I was always focused more on the CS side of things, so either client solutions or customer success. And that’s what I did for my first few years in Alloy. But I was always interested in product. I’d already worked pretty closely with some of our product and engineering team while I was in CS, so that was what exposed me to it.
And then I realized just that I was really interested in that role. I never had any formal experience before. Alloy were very willing to just give me an opportunity to learn on the job. I’ve recently moved into a leadership position there, which has been really exciting.
So, yeah, definitely felt like Alloy have helped me kind of take on opportunities that maybe would have been harder for me to move into.
If someone was considering a position at Alloy.ai, what would you tell them makes the company special?
One of the pieces of feedback that we get a lot from customers is that our team blows them away. They say, I’ve worked with other SaaS products before, and just the interaction is nowhere near on a level of what they get with that way. Our team really put in a lot of effort to genuinely help people out, and I think that personal touch is reflected. Not, you know, our customers notice it, but it feels the same when you’re working internally as well.